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Aligning People and Performance

Paying attention to outcomes pays off in big ways. Yet many companies fail to take the time to systematically figure out how to measure performance. As a result, the business doesn’t flourish as it should. Instead, it stagnates. Using LRI’s Stairway to Performance, a business can focus more on outcomes and improve performance as a result.

LRI performance management consulting helps our clients develop performance scorecards and dashboards tied to their strategic plans. This is one of the five dimensions of organizational excellence. If we're working with a board of directors, we focus on long-range outcomes. If we're working with a CEO and his or her executive team, we focus on both long-range and short-term outcomes. Working with mid-level managers, the performance scorecard focuses more on outputs. (View our client list)

Performance Management White Papers

• The Stairway to Performance: Focusing on Outcomes
  Paying attention to outcomes pays off in big ways. Yet many companies fail to take the time to systematically figure out how to measure performance. As a result, the business doesn’t flourish as it should. Instead, it stagnates. Using LRI’s Stairway to Performance, a business can focus more on outcomes and improve performance as a result.

• Improving Business Processes to Increase Efficiency
  Change is moving faster than ever before. Business cycle times are accelerating. This white paper shows how LRI’s approach to business process improvement helps organizations operate faster, better, and smarter in an ever-changing world.

Developing a Clear Performance Management System

High performing organizations integrate the different levels of performance measurement (inputs, activities, outputs, outcomes, and ultimate outcomes) in a system that is clear to everyone. LRI prefers to work from the top down, starting with the board of directors or executive team, to assure there is clarity about the long-range measures and targets. Once those are defined, it becomes much easier to create an integrated system of performance management measures that cascades throughout the organization.

Once these different levels of performance measurement are in place, LRI can facilitate the development of the ongoing monitoring process to assure that the communication about performance management results in what we call "learning loops." These feedback loops are the key to assuring that the organization uses its performance scorecards in a productive way, enabling people to talk about problem areas, brainstorm potential solutions, and decide how to make mid-course adjustments. This continuous improvement is what creates learning organizations.

To speak with a performance management consultant call (916) 325-1190 or contact us online.